Frequently Asked Questions
Everything you need to know about your Official Marshmello Shop order.
How long will it take for my order to ship?
Standard domestic orders typically process within 3-5 business days. Once shipped, delivery takes an additional 3-7 business days depending on your location. International shipping times vary by country and customs processing.
What is your return policy for apparel?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn, and unwashed condition with all tags attached. Please note that limited edition drop items may be final sale.
How do I know which size to order?
Each product page features a detailed size guide. Our apparel generally follows a standard unisex fit unless otherwise specified. If you are between sizes, we recommend sizing up for a more relaxed, streetwear look.
Do you ship internationally?
Yes, we ship Marshmello gear worldwide. Please be aware that international orders may be subject to import duties and taxes, which are the responsibility of the customer upon delivery.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.